If you've changed your mind and want to cancel your order, please use our start a Live Chat or email us. Orders can only be canceled before they have been dispatched. If your order has already been shipped, or if you have a subscription you don't rem
Yes, we do ship internationally however it comes with shipping costs and depending on where you are, customs duties. We unfortunately do not have an updated list of countries with import taxes/duties and we usually only find out when an order is plac
Yes! If you're not happy, we're not happy and we'd love to make it right. Please contact us for a free replacement or refund. Start a live chat with us or email us.
Please contact us as soon as possible to change your order details including your delivery address. We can usually redirect your delivery even after it's left us if we catch it in time. If we don't, we can always work with you to solve the problem. S
If you placed an order but didn't receive an email confirmation, please check your spam folder of course but if it's not there please chat with us or email us to confirm we've received your order. It'd be a good idea to check the transactions on your
There are a few reasons you can qualify for free shipping but still get charged shipping. For example, if you have a coupon code that brings your order under the free shipping threshold, or when combining one time orders with subscription/autoship or
Yes! The best way to do this is via your account as it will allow you to add one time orders without charging you shipping. If you're subscribing for the first time, you will qualify for free shipping but this may not be applied to one time orders. I
We have a real-time feed from our shipping providers which shows what we get charged to ship to you. If your address can't be found or it looks outrageously high, please check you're entering your suburb in the suburb field (not city) and that your s
Yes, we offer free shipping for orders over $99, or for any subscription/autoship order.
As soon as we have a firm delivery date, we will make products available for pre-order. If a product is not on pre-order, then chances are we either don't have a firm delivery date yet, or the delivery date is too far in the future.
If we haven't shipped an order it may be because you ordered a product on presale (apologies if so and it wasn't clear enough!), or perhaps there's another issue that we need to look into for you. Please message us so we can look into it for you.
We're currently trialling Aramex in Australia and it was a surprise to hear many of our customers have had poor experiences with them (hence creating this article!). The reason we're trialling them is because shipping is one of our largest expenses a
If you've placed multiple orders and they haven't shipped yet, we may be able to edit your order to combine them and get the appropriate refund on your shipping.
Yes, if you order something on pre-sale we are happy to send your in-stock products in advance of the pre-sale products arriving. Please start a Live Chat or email us so we can sort this out for you.