Don't have time to chat? Drop us an email.

Chief Nutrition

<p>If we haven&apos;t shipped an order it may be because you ordered a product on presale (apologies if so and it wasn&apos;t clear enough!), or perhaps there&apos;s another issue that we need to look into for you. Please message us so we can look into it for you.</p>

If we haven't shipped an order it may be because you ordered a product on presale (apologies if so and it wasn't clear enough!), or perhaps there's another issue that we need to look into for you. Please message us so we can look into it for you.

Why hasn't my order shipped yet?

Shipping and Returns

What do your Collagen Protein Bars taste like?

Are your Collagen Bars suitable for pregnancy and breastfeeding?

Are your Collagen Bars vegan?

Are your Collagen Bars Halal or Kosher?

Are your Collagen Bars FODMAP friendly?

Is Sunflower Lecithin in your chocolate covered bars a vegetable oil?

Who are your Collagen Protein Bars designed for?

Are your Collagen Protein Bars suitable for kids?

Are your Collagen Bars keto friendly?

Are your Collagen Bars suitable for diabetics?

What's the shelf life of your Collagen Bars?

Are your Collagen bars dairy free?

Is collagen environmentally friendly?

What's Collagen Protein?

What type of Collagen do you use in your Collagen Bars?

Collagen Bars

What do your Beef Bars taste like?

Who are your Beef Bars designed for?

Are your Beef Bars suitable for kids?

Are your Beef Bars vegan?

Are your Beef Bars "processed meat"?

Are your Beef Bars high in salt?

Are your Beef Bars suitable for pregnancy and breastfeeding?

Are your Beef Bars suitable for Keto?

Are your Beef Bars suitable for Diabetics?

Are your Beef Bars Halal or Kosher?

How long will your Beef Bars last on the shelf?

Are your products free from Vegetable Oils?

What type of Beef do you use?

Are your products Soy Free?

What are the ingredients of your Beef Bars?

Are your Beef Bars FODMAP friendly?

Beef Bars

What type of beef do you use in your Biltong / dried meat?

What does your Biltong / dried meat taste like?

Is Biltong "processed meat"?

Who is your Biltong designed for?

Is Biltong / dried meat suitable for kids?

Is Biltong / dried meat suitable for pregnancy and breastfeeding?

Is Biltong / dried meat keto friendly?

Is Biltong / dried meat FODMAP friendly?

Is Biltong / dried meat suitable for diabetics?

Is Biltong / dried meat free from gluten, dairy, soy and vegetable oils?

Is Biltong / dried meat Kosher or Halal?

What's the shelf life of Biltong / dried meat?

Biltong

What's the difference between your organ supplements?

What do your organ supplements taste like?

How do you get organs meats into a capsule?

Where does your organ meat come from?

Who are organ supplements designed for?

Are organ supplements suitable for kids?

Are organ supplements suitable for pregnancy and breastfeeding?

Are organ supplements keto, paleo and carnivore friendly?

Are organ supplements FODMAP friendly?

Are organ supplements suitable for Diabetics?

Are organ supplements vegan?

Are organ supplements Kosher or Halal?

What's the shelf life of your organ supplements?

Why should I not take organ supplements within 30 min of having caffeine?

Can you taste Organ Supplement capsules after you take them?

Beef Supplements

What does collagen protein powder taste like?

Where does your collagen come from?

Who is are your Collagen Powders designed for?

Is Collagen Powder suitable for kids?

Is Collagen Powder suitable for pregnancy and breastfeeding?

Is Collagen Powder keto, paleo and carnivore friendly?

Is Collagen Powder FODMAP friendly?

Is Collagen Powder suitable for Diabetics?

Is Collagen Powder vegan?

Is your Collagen Powder Kosher or Halal?

What's the shelf life of your Collagen Powder?

Why shouldn’t I consume mixed Collagen Powder if left longer than 4 hours?

How much collagen and protein is in your Collagen Powder?

Do you offer sample packs for your Collagen Powder?

Is Collagen Powder good for skin?

Can I replace my regular protein powder with Collagen Powder or use them interchangeably?

Are your Collagen Powder pouches recyclable?

What's the serving size of your Collagen Powder?

Are your Collagen Powders dairy free?

What type of Collagen do you use in your powders?

Has your collagen powder been tested for chemical/pesticide/heavy metal residues?

Collagen Powders

Are Thankful Bars vegan or vegetarian?

Thankful Bars

Product Information

How do I cancel my order?

Do you ship worldwide?

Do you offer replacements or refunds?

How do I change my order?

I placed an order but didn't receive an email confirmation?

I qualify for free shipping but when I go to pay it's charging a shipping fee?

Can I add one time orders to my subscription/autoship?

Why is my shipping expensive?

Do you offer free shipping?

When will you be back in stock?

Why do you use Aramex?

Can I combine orders to save on shipping?

If I order a product on pre-sale, can I get my in-stock products sent now?

What's the fastest way to get help?

Do you have a loyalty program?

Do you have any new customer discounts?

Do you have any friend discounts?

How can I get a discount?

I didn't receive my discount coupon?

Do you have any bulk deals?

Why is it saying something is on pre-order?

Can I buy wholesale to resell Chief products?

What payment methods do you support?

How do I update my subscription?

I requested a password reset and haven't received an email

The Shop code is taking too long to come through

My discount coupon code has expired, can I still use it?

How can I make a product recommendation or request?

How can I get in touch with someone?

How can I manage my reward points?

Where can I see the ingredients in your products?

Where can I find your products in stores?

Can I mix and match products in a bundle / value pack?

Are your products Gluten Free?

I didn't receive a free item that was promised

Can I apply a discount coupon to my subscription?

How can I become an ambassador or affiliate?

Are your products exposed to Bovaer or Rumin8?

Does your monk fruit contain artificial sweeteners or sugar alcohols?

General Questions

Why hasn't my order shipped yet?Updated 10 months ago