Our live chat (bottom right corner) is the fastest way to get help and we have support people in Australian and US timezones. Please ensure to leave your email and or phone number so we can get right back to you. While we recommend live chat, if you
We sure do! Please look for our Loyalty Program link under the "Ways to save" menu.
Yes! There's a 10% off coupon available via the bottom of any page. Just drop in your email and we'll send it to you. You might also like to sign up for our SMS updates which will give you access to our very best, exclusive to SMS deals.
Yes! You can give your friends $10 off and get $10 off for every first purchase a friend makes using your link. Head to the Give $10, Get $10 option under the "Ways to save" menu.
There are lots of ways to get a discount with Chief!
If you've signed up for a discount code and haven't received it, please check your Spam or Junk folder, or it may be because:. Whatever the reason, please message us or email us and we'll sort you out!
We offer bulk deals on most of our range:
Once we have a firm delivery date for out of stock products we will offer those products for sale via pre-order. Usually we only go on presale for products arriving within a week or so. If you're not sure which product is on presale in your cart (e.g
Yes! Please visit our wholesale website: b2b.wearechief.com
We support the following payment methods:
To update your subscription including your credit card details please login to your account and click on "My Subscriptions". Once you're in your subscriptions dashboard you can:. Or, simply start a Live Chat or email us and we can update things for y
If you've tried to reset your password haven't received an email, please check your Spam or Junk folder, or it may be due to a typo when entering your email. If that doesn't solve it, please message us and we'll sort you out!.
If you're trying to authenticate your details with Shopify's "Shop" product and it's taking too long to come through, it may be easier to logout and checkout as a guest (expand the details under your account and click log out). If you're using Shop t
If your coupon has recently expired don't worry, we're happy to reactivate it for you! Please message us with the coupon details and we'll sort it out.
If you have an idea or a request for a new product we'd love to hear from you! Please send us an email
If you're looking for support, please use the live chat function. If you'd like to get in touch with someone on our team, or with one of our Ambassadors or people we've interviewed, please email us and we'll try to connect you.
You can see your reward points and how to redeem them via your account. If you make a mistake, change your mind or if you didn't receive an item you've redeemed points for, we are very happy to fix it up for you!
Nutrition Information can be found in two places on every product page:. 1. The product imagery, scroll until you can see the back of the packet (you can zoom in). 2. The "Nutrition Information" tab on each product. For bundled products, we may show
Please go to our store locator map to find your nearest retailer / stockist
We offer fixed Value Pack Bundles but if you want to get a similar deal and build your own bundle, head to our Bundle Builder page
Yes, almost all of our range is gluten free, except for our Thankful Bars.
If you're a subscriber you may be offered free products once you have subscribed for a certain period of time. If you haven't received your free product offered, please message us so we can sort it out for you.
If you've received a coupon code and want to use it for a subscription, please message us and we'll sort that out for you.
To apply to become an ambassador or join us as an affiliate, look for the links in the footer of our website. If you have any questions about these programs, please message us.
No, our products are not exposed to Bovaer or Rumin8. We source our beef and collagen from farmers who graze their animals on pasture their entire lives and do not use feed. Therefore, they do not use Bovaer by default. We believe nature knows best a
The Monk Fruit we use is made by dehydrating and refining 100% monk fruit juice. It contains no artificial sweeteners or sugar alcohols and it is not synthetically made.