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Chief Nutrition Australia

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If you're looking for support, please use the live chat function - we have AI assistance to help if when we're not around or on other support chats, but if it's annoying just say "connect to human" and it'll connect you with a real person. If you'd l

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General Questions

What does collagen protein powder taste like?

Where does your collagen come from?

Is collagen environmentally friendly?

Who is are your Collagen Powders designed for?

Is Collagen Powder suitable for kids?

Is Collagen Powder suitable for pregnancy and breastfeeding?

Is Collagen Powder keto, paleo and carnivore friendly?

Is Collagen Powder FODMAP friendly?

Is Collagen Powder suitable for Diabetics?

Is Collagen Powder vegan?

Is your Collagen Powder Kosher or Halal?

What's the shelf life of your Collagen Powder?

Why shouldn’t I consume mixed Collagen Powder if left longer than 4 hours?

How much collagen and protein is in your Collagen Powder?

Do you offer sample packs for your Collagen Powder?

Is Collagen Powder good for skin?

Can I replace my regular protein powder with Collagen Powder or use them interchangeably?

Are your Collagen Powder pouches recyclable?

What's the serving size of your Collagen Powder?

Are your Collagen Powders dairy free?

What type of Collagen do you use in your powders?

Has your collagen powder been tested for chemical/pesticide/heavy metal residues?

Collagen Protein Powders

What does whey protein powder taste like?

What's whey protein?

What's the difference between Whey Protein Concentrate (WPC) and Whey Protein Isolate (WPI)?

What's the difference between Whey Protein and Collagen Protein?

How much whey is there per serve?

Where does your whey come from?

Is whey environmentally friendly?

Who is it designed for?

Is it suitable for pregnancy and breastfeeding?

Is it suitable for kids?

Is it keto friendly?

Is it FODMAP friendly?

Is it suitable for Diabetics?

Is it vegan?

What's the best way to get an accurate serving?

Whey Protein Powders

What do your Collagen Protein Bars taste like?

Are your Collagen Bars suitable for pregnancy and breastfeeding?

Are your Collagen Bars vegan?

Are your Collagen Bars Halal or Kosher?

Are your Collagen Bars FODMAP friendly?

Is Sunflower Lecithin in your chocolate covered bars a vegetable oil?

Who are your Collagen Protein Bars designed for?

Are your Collagen Protein Bars suitable for kids?

Are your Collagen Bars keto friendly?

Are your Collagen Bars suitable for diabetics?

What's the shelf life of your Collagen Bars?

Are your Collagen bars dairy free?

What's Collagen Protein?

What type of Collagen do you use in your Collagen Bars?

Collagen Bars

What do your Thankful Bars taste like?

How do these bars support Thankful.org?

Are they suitable for kids?

Are they suitable for pregnancy and breastfeeding?

Are Thankful Bars vegan or vegetarian?

Are they gluten free?

Thankful Bars

What do your Beef Bars taste like?

Who are your Beef Bars designed for?

Are your Beef Bars suitable for kids?

Are your Beef Bars vegan?

Are your Beef Bars "processed meat"?

Are your Beef Bars high in salt?

Are your Beef Bars suitable for pregnancy and breastfeeding?

Are your Beef Bars suitable for Keto?

Are your Beef Bars suitable for Diabetics?

Are your Beef Bars Halal or Kosher?

How long will your Beef Bars last on the shelf?

Are your products free from Vegetable Oils?

What type of Beef do you use?

Are your products Soy Free?

What are the ingredients of your Beef Bars?

Are your Beef Bars FODMAP friendly?

Beef Bars

What type of beef do you use in your Biltong / dried meat?

What does your Biltong / dried meat taste like?

Is Biltong "processed meat"?

Who is your Biltong designed for?

Is Biltong / dried meat suitable for kids?

Is Biltong / dried meat suitable for pregnancy and breastfeeding?

Is Biltong / dried meat keto friendly?

Is Biltong / dried meat FODMAP friendly?

Is Biltong / dried meat suitable for diabetics?

Is Biltong / dried meat free from gluten, dairy, soy and vegetable oils?

Is Biltong / dried meat Kosher or Halal?

What's the shelf life of Biltong / dried meat?

Biltong

What's the difference between your organ supplements?

What do your organ supplements taste like?

How do you get organs meats into a capsule?

Where does your organ meat come from?

Who are organ supplements designed for?

Are organ supplements suitable for kids?

Are organ supplements suitable for pregnancy and breastfeeding?

Are organ supplements keto, paleo and carnivore friendly?

Are organ supplements FODMAP friendly?

Are organ supplements suitable for Diabetics?

Are organ supplements vegan?

Are organ supplements Kosher or Halal?

What's the shelf life of your organ supplements?

Why should I not take organ supplements within 30 min of having caffeine?

Can you taste Organ Supplement capsules after you take them?

When is the best time to take the capsules?

Organ Supplements

Product Information

How do I cancel my order?

Do you ship worldwide?

Do you offer replacements or refunds?

How do I change my order?

I placed an order but didn't receive an email confirmation?

I qualify for free shipping but when I go to pay it's charging a shipping fee?

Can I add one time orders to my subscription/autoship?

Why is my shipping expensive?

Do you offer free shipping?

When will you be back in stock?

Why hasn't my order shipped yet?

Why do you use Aramex?

Can I combine orders to save on shipping?

If I order a product on pre-sale, can I get my in-stock products sent now?

Do you ship to NZ?

Christmas Cut-off Dates 2025

Shipping and Returns

What's the fastest way to get help?

Do you have a loyalty program?

Do you have any new customer discounts?

Do you have any friend discounts?

How can I get a discount?

I didn't receive my discount coupon?

Do you have any bulk deals?

Why is it saying something is on pre-order?

Can I buy wholesale to resell Chief products?

What payment methods do you support?

How do I update my subscription?

I requested a password reset and haven't received an email

The Shop code is taking too long to come through

My discount coupon code has expired, can I still use it?

How can I make a product recommendation or request?

How can I manage and redeem my reward points?

Where can I see the ingredients in your products?

Where can I find your products in stores?

Can I mix and match products in a bundle / value pack?

Are your products Gluten Free?

I didn't receive a free item that was promised

Can I apply a discount coupon to my subscription?

How can I become an ambassador or affiliate?

Are your products exposed to Bovaer or Rumin8?

Does your monk fruit contain artificial sweeteners or sugar alcohols?

How can I get in touch with someone?Updated 9 hours ago