I requested a password reset and haven't received an emailUpdated 10 days ago

If you're having trouble logging in, please check the following steps:

1. Click "Forgot your password?" and we'll send you an email to reset your password. Make sure to use the same email as any previous order(s).

2. If you're not receiving a "Forgot your password" email, please check your spam folder. 

3. If nothing is in spam, please ensure you've created and activated your account (accounts are not automatically created when you place an order). If you're not sure if you've created your account, you can try creating an account here: https://wearechief.com/account/register (please make sure to use the same email as any previous orders and it will link your previous order(s) to your account automatically)

4. If you get an error message that your email is already registered, or if you know you have created an account, check your email for an activation link from [email protected] and make sure you activate your account.

5. If you can't find an activation email or you're stuck, please message us and we'll sort it out for you!